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In this role, we are looking for someone who will act as the Daily Duty Manager for the Guest Services team, providing support and leadership to a daily team of around 6 to 10 Hosts each day.
Duties include, but are not limited to:
1. Briefing the Guest Services host team each day to cascade operational information and set them up for their shift.
2. Overseeing the daily operation of our Guest Services & Accessibility Kiosk units.
3. Ensuring all members of the team uphold a consistent & high standard of customer service, providing accurate information and suitable resolutions to any feedback submitted on-the-day.
4. Managing staff performance daily, flagging potential improvement factors and acting upon them efficiently.
5. Pulling KPI statistics each day, understanding each score's meaning, and distributing these results through daily briefs and feedback reports.
6. Assisting in managing the Ride Access Pass system.
7. Overlooking unit presentation, ensuring both units are kept organized and tidy throughout the day.
Qualifications & Experience:
1. Ability to suggest ideas to help the department improve day recovery and feedback.
2. Ability to prioritize tasks daily and delegate tasks to hosts where appropriate.
3. Clear communication with guests and colleagues, whether on the day or through emails.
4. Ability to speak and understand the English language.
5. Work efficiently and effectively both alone and in a team.
6. Ability to learn systems and new processes.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Recreational Facilities
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