We are currently recruiting for a client in the Accrington area who is looking for a Service Administrator. This vacancy is being recruited on a permanent basis. The successful candidate must have previous administration / Service administration experience.
Please see below the duties and responsibilities:
* Answering the main incoming telephone line, dealing with customer enquiries and taking messages.
* Logging call outs and uploading onto the system.
* Accepting small goods deliveries in the office.
* Updating the call out log, route planner and updating the plans throughout the day.
* Sending repair quotes to customers and booking service visits with clients.
* Scanning job sheets, timesheets and other relevant paperwork.
* Weekly time sheets to be checked and PO’s to be attached for all call outs.
* Assisting with booking site visits in with the customers.
* Updating completed services on the weekly spreadsheet and route planner.
* Adding new contracts to the database and updating information.
* Preparing new maintenance files for new customers and completing & sending out contracts.
* Coded quotes to be sent out at the request of the service manager.
* Ordering parts when orders have been received and keeping customers updated.
* Preparing reports for the Key Account meetings.
* Sending weekly call outs, service and repair worksheets to Key Account customers.
* Engineers to be given following day repair/callouts by 4pm daily.
* 24/7 Out of hours call out to be updated weekly.
* General administration duties including filing and ordering stationery.
* Hours: 39.5 hours per week - Monday – Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm
If you feel you have the right experience for this vacancy, then please apply immediately