Engineering Administrator (Field Service)
26,000 + 24 days holiday + Flexitime + benefits
Exeter
We are seeking an experienced service advisor or administrator to manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances.
Responsibilities
* Handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated.
* Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures.
* Support the customer base with general enquiries and process genuine warranty claims quickly through workflow.
* Manage inbound service request bookings on the CRM system.
* General customer communications.
Qualifications
* Previous experience in a customer service role.
* Excellent communication and organisation skills.
We are an equal opportunity employer and welcome applications from all suitable candidates.
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