Service Lead – NHS England
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We deliver secure, user‑focused digital platforms that enable collaboration and communication across health and social care. Our national communications platform has 1.7 million active users, boosting productivity. We provide a secure collaboration environment (NHS Futures) for national and international partners to share resources and build communities.
Responsibilities
* Have excellent knowledge of Microsoft 365, re‑seller stakeholder/relationship skills and be able to communicate benefits of the licensed service to end organisations.
* Be responsible for the negotiation and implementation of complex licensed IT solutions and services, ensuring alignment to NHS.net Connect needs and health and social care strategies.
* Take a leading role in the identification and management of the licensing requirements of senior stakeholders, e.g., NHS England, the Department of Health, NHS clinical stakeholder groups/suppliers including true up/down.
* Lead and motivate service delivery teams, both directly managed and offshore matrix managed teams in a dynamic multi‑layered environment, ensuring all team members have the tools and training required to perform effectively.
* Take the lead on transition management, ensuring that business as usual is maintained and changes are effectively integrated into health and social care organisations.
* Develop, adjust and maintain a clear/robust service delivery strategy to facilitate local business change and obtain assurance for the sponsoring group that the delivery of new licence capability is compatible with the realisation of benefits.
* Provide reports and deliver presentations to stakeholders including own team, wider NHS.net Connect team, Governance Boards, Steering Groups and local and national consuming organisation.
Our Mission
* Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
* Making the NHS a great place to work, where our people can make a difference and achieve their potential.
* Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
* Optimising the use of digital technology, research, and innovation.
* Delivering value for money.
For further details/contact: Gemma Rogerson, Senior Programme Manager, gemma.rogerson2@nhs.net.
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