Job Description
Housing Officer - Harlow
Contract
Hybrid / 2-3 days onsite, 2-3 days work from home
£33.00 ph Umbrella or £26.50 ph PAYE
Full time
The role
* The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable
* To investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the Council’s stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents
Requirements
* Knowledge and experience of Housing management gained in local authority, RSL or related organisation, including contact with general public
* Must be willing to work flexible hours to meet deadlines and attend residents’ meetings if required. Driving license and access to a vehicle or other suitable means of transport
* Knowledge of current housing legislation used to address antisocial behaviour. Understanding of the key aspects of landlord and tenant legislation
* Able to communicate effectively with a wide range of people. Can prioritise tasks against competing demands and deliver to very tight deadlines
* Practical and tactful approach to problem solving. Self-motivated team player
To find out more information please contact Abbie at
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.