Overview
Senior User Researcher at Scrumconnect Consulting, a UK national SME award‑winning software development consultancy. We specialise in building digital services for the UK public sector, delivering award‑winning solutions that improve millions of lives.
Job Details
Job Type: Contract | Location: London | Salary: £375‑400k outside IR35 | Company: Scrumconnect Consulting
Responsibilities
* Plan and lead user research activities within large teams and complex services.
* Build user‑centred practices in new teams.
* Align user research with wider plans to inform service propositions.
* Supervise and develop other user researchers to improve research practice.
Skills Needed
* GDS experience essential.
* Analysis and synthesis – advise on methods, critique findings, ensure best practice.
* Inclusive research – design and deliver accessible services for diverse users.
* Research skills – plan research for challenging user needs and complex journeys.
* Society and technology – understand social and tech context for government services.
* Strategic insight – align research to inform decision making.
* Technical understanding – knowledge of technologies used in digital services.
* User‑centred and agile practices – embed research into agile workflows and champion user research.
Requirements
* Contract experience, 4‑5 months with potential extension, 2 days from site (Coventry or London).
* Address for London office: 20 Great Smith St, London SW1P 3BT.
* Strong communication skills to work with senior stakeholders.
* Experience in government digital services preferred.
Project Objectives & Deliverables
The role will work on the DfE Apprenticeship Service, supporting quality and demand, simplifying user journeys, and developing new apprenticeship models. Deliverables include high‑quality user research, research plans, data analysis, and stakeholder reporting, with milestones set for completion by 16 June.
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