Overview
The opportunity
The Skills Development Programs (SDP) Operations & Ecosystem Manager owns the operational infrastructure, impact measurement, and long-term community lifecycle strategy across all SDP initiatives. This role focuses on building the necessary infrastructure, tracking systems, reporting frameworks, and alumni/community engagement strategies to maximize program value. You will collaborate across Sales, Customer Success, and Training Delivery to ensure programs remain valuable to learners beyond completion. While supporting customer-facing delivery when contracts are active, the primary focus is building internal systems, reporting frameworks, and community mechanisms that drive sustained program impact.
Responsibilities
* Build and manage the operational infrastructure for Skills Development Programs (SDPs), including learner tracking systems, workflows, and scalable program processes.
* Define, track, and report on program impact, creating dashboards and reporting frameworks that measure outcomes such as enrollment, completion, certification, and employment pathways.
* Develop and manage the long-term learner ecosystem, including alumni communities, engagement initiatives, mentorship opportunities, and talent network growth.
* Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and improve operational efficiency.
* Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Training teams to ensure programs meet defined KPIs and deliver measurable impact.
Qualifications
* Experience running or scaling programs in education, talent development, or ecosystem initiatives, with a strong focus on operational structure and delivery.
* Strong analytical and data skills, with the ability to define KPIs, track program performance, and translate insights into clear reporting and improvements.
* Experience building or managing communities, alumni networks, or engagement programs that keep participants connected beyond the initial program.
* Comfort working cross-functionally with teams such as Sales, Customer Success, Marketing, and Training to coordinate program success and impact.
* A proactive builder mindset, someone who can operate autonomously, design processes from scratch, and introduce tools, automation, or systems to scale programs effectively.
* Experience working in early-stage teams or building new initiatives, where processes, structures, and ways of working were still being defined.
You might also have
* Interest in talent development, education, or ecosystem building, with a genuine motivation to help learners grow and stay connected to a broader professional community.
Additional information
* Relocation support is not available for this position
* Work visa/immigration sponsorship is not available for this position
Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance. Benefits eligibility and offerings vary by country and employment status.
Examples of benefits include comprehensive health, life, and disability insurance; commute subsidy; employee stock ownership; retirement plans; generous vacation and personal days; parental leave and family-care programs; office snacks; mental health and wellbeing programs; Employee Resource Groups; global employee assistance program; training and development programs; volunteering and donation matching.
Life at Unity
Unity is the world’s leading game engine and supports a diverse range of industries. For more information, please visit www.unity.com.
Equal Opportunity Statement: Unity is an equal opportunity employer. We celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If you require accommodations during the interview process, please let us know. This position requires professional English communication with colleagues and partners worldwide.
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