We are recruiting for an experienced Assistant Aftersales Manager to work in our Service department at our Hyundai branch in Aberdeen.
We offer:
* 33 days’ annual leave
* Flexible leave
* Generous employee discounts
* Private healthcare
* Workplace pension
* …and much more
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am - 12pm
About the role
As an Assistant Aftersales Manager at Arnold Clark, you will assist in the daily running of our busy Service department, offering outstanding customer service and liaising with the workshop to ensure everything runs smoothly.
This is a varied, multi-tasking role which requires excellent communication and problem solving skills. You should also be able to demonstrate at least two years’ experience in a managerial or workshop control role.
Day-to-day duties
* Dealing effectively with customers and keeping them updated on the progress of their vehicle, both in person and over the phone
* Ensuring all service staff training assessments are completed in a timely manner
* Assisting the service manager with health and safety requirements
* Managing front of house staff and workshop technicians, ensuring communication and cooperation
* Managing flexitime rotas and keeping staff up to date
* Ensuring all Service department administration processes are adhered to
* Liaising with the manufacturer and warranty department
* Running daily, weekly and monthly reports
* Ensuring upselling is accurately processed
Essential skills
* Minimum of 2 years’ experience in a managerial role or workshop environment
* Fantastic communication and influencing skills
* A motivated and positive approach
* Strong computer literacy and knowledge of Microsoft Office (particularly Word and Excel)
* Attention to detail and high levels of organisation
Nice to have (but not essential)
* Technical background and knowledge of manufacturer processes
* Manufacturer training qualifications would be an advantage
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
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