Job Description
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UCD Service Designer - Central Government
Location: Remote (Occasional travel to Telford)Clearance: BPSSContract: 6-month rollingIR35: Inside IR35Experience:Must have Central Government experience
Overview
We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively on user-centred service design, not Service Management or ITIL.
You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings.
Key Responsibilities
* Lead end-to-end user-centred service design activities.
* Collaborate with user researchers, product managers, interaction designers and technical teams.
* Map complex service journeys and identify opportunities for improvement.
* Create service blueprints, journey maps, prototypes and other UCD artefacts.
* Facilitate workshops, co-design sessions and stakeholder discussions.
* Support continuous improvement across services and workflows.
Essential Skills & Experience
* Strong background as a User-Centred Design (UCD) Service Designer.
* Proven experience working within UK Central Government.
* Ability to design end-to-end services grounded in user needs and evidence.
* Skilled in creating service maps, blueprints, and prototypes.
* Strong communication and stakeholder-management skills.
* Experience working within agile, multidisciplinary teams
Desirable
* Experience designing services in complex, regulated or large-scale environments. xehkeey
* Familiarity with government digital transformation programmes.