We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded.Key Responsibilities
1. Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs)
2. Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers.
3. Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day.
4. Maintain and update spreadsheets tracking jobs distributed, in progress, and completed
5. Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager.
6. Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone
7. Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required.
8. Book works directly with sites in line with customer and site-specific requireme...