Supporter Experience Officer x2
Salary £25,877 - £30,444 (dependent on experience) Contract type Permanent Hours Full Time Location Poole, Dorset, England Interview date w/c 23 March Closing Date 15-03-2026 Reference 21297 Documents (please view all documents)
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About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About the role
As a Supporter Experience Officer, you will be focused on:
4. Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers
5. Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
6. Providing a professional, speedy, and appropriate response and thanking service
7. Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
8. Educated to GCSE standard, or equivalent – English essential
9. NVQ Level 2 Customer Service skills, or equivalent (desirable)
10. Proven customer service skills – telephone and administration
11. Contact Centre experience desirable
12. Experience of working in an office-based environment
13. Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.
Previous candidates need not apply.