Customer Service Advisor – Insurance Career Opportunity Bolton | £24,479 | Monday–Friday | 35 Hours Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles? Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish. This is an opportunity to step into a professional insurance role with structured training and clear progression. The Role – Claims Advisor (Full Training Provided) As a Claims Advisor, you will: Take first notification of loss calls from policyholders Deliver professional, high-quality customer service throughout the claim Assess policy cover and validate claims (training provided) Gather supporting documentation and information Liaise with contractors and suppliers Manage your own caseload from first notification through to settlement Keep customers updated and resolve queries efficiently This is not a scripted call centre position. Youll take ownership of claims and develop technical knowledge over time. What Were Looking For Minimum 12 months experience in a Customer Service role A confident and professional telephone manner Strong listening skills and attention to detail Organised and comfortable managing multiple tasks Competent using different systems GCSE English and Maths (Grade C/4 or above) You do not need previous insurance experience. What matters is your customer service approach and willingness to learn. Why Join Us? Salary: £24,479 35-hour working week Monday–Friday (no weekends) Structured development and career progression Support towards CII qualifications Increasing holiday allowance with service Birthday day off Contributory pension Free on-site parking Bonus for exceptional performance Were a small, supportive team with plans to grow. If you want to move beyond entry-level customer service and build a career in insurance, we'd like to hear from you. Apply now.