Overview
Assistant Manager, Islington, London, N1. Be part of a team whose ambition is to become London’s answer to sustainable fashion, while making a difference in the lives of those facing life-limiting illnesses in the community. Royal Trinity Hospice is the oldest hospice in the United Kingdom, providing specialist palliative and end-of-life care for around 2,500 people each year. Our shops are a vital part of the organisation, helping to save goods from landfill and support ethical fashion.
We are looking for an Assistant Manager to join our shop in Islington on a permanent, full-time basis, working 37.5 hours per week.
Responsibilities
* Support the Shop Manager in delivering sales and profit targets, maintain high presentation standards, and encourage local donations to maximise stock availability and Gift Aid conversions.
* Supervise and motivate volunteers, ensure effective merchandising and pricing of donated goods, and uphold excellent customer care standards.
* In the Shop Manager’s absence, lead the shop and oversee banking, returns and daily operations.
* Assist in the recruitment, training and development of volunteers and paid staff.
* Monitor and manage stock levels to reduce loss and drive sales.
* Uphold cash handling and financial procedures; undertake daily reconciliations and weekly reporting.
* Promote health and safety compliance across all areas of the shop.
About You
* Experience of working in a fast-paced, customer-focused environment.
* Experience of dealing with the public face-to-face and over the telephone.
* A passion for fashion and sustainability.
* Good literacy and numeracy skills.
* Excellent communication and customer service skills.
Rewards And Benefits
* Salary of £27,008 - £28,119 pa.
* A generous 27 days annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu).
* A pension scheme with employer contributions of up to 7.5%.
* Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum.
* Cycle to Work scheme and interest-free season ticket loans available.
* Free eyesight tests for DSE users and a contribution towards the cost of glasses.
* 25% store discount in Trinity shops.
* Life assurance cover.
* Opportunities to attend events such as staff lotteries, galas, Royal visits and the annual garden party.
* Regular ballots for donated free tickets and prizes.
* Access to courses of free counselling.
This is a meaningful opportunity for a fashion- and sustainability-conscious, customer-focused professional to make a tangible impact with our leading charity. You will join a prestigious organisation where your efforts support end-of-life care while promoting ethical fashion and reducing landfill waste. You will have opportunities to grow and develop a wide range of skills in a supportive, purpose-driven environment.
Additional Information
The closing date for this role is 30 September 2025. This vacancy is advertised by Webrecruit as an Employment Agency. Applications are reviewed on a rolling basis; the advert may close early if sufficient applications are received.
Other job titles used for this role include Assistant Store Manager, Assistant General Manager, Assistant Charity Shop Manager, or Assistant Service Manager.
Royal Trinity Hospice is an equal opportunity employer. We are committed to fairness, dignity and respect for all, regardless of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We promote inclusivity and encourage applications from people of all backgrounds.
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