Working in the Commerce and Visitor Experience team and reporting to the Senior Membership Manager, the Senior Membership Officer, Data and Insights will contribute to the continued growth and success of the Membership scheme at Royal Museums Greenwich.
Royal Museums Greenwich is a collection of diverse historical sites – the National Maritime Museum, Cutty Sark, the Royal Observatory and the Queen's House – each with a unique identity and a common purpose to serve our communities through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy 'Charting Our Course' puts people at the core of its success.
Responsibilities
* Oversee and develop the Membership database and CRM.
* Support the delivery of a robust recruitment and retention programme through data insights, segmentation and customer service.
* Provide excellent administration and customer service to all Members and prospective Members.
* Train and engage teams across the Museum with the Membership offer, ensuring organisational buy‑in and collaborative working.
Qualifications
* Experience working for a Membership organisation in an administrative role within a museum, heritage or charity.
* Strong experience of using a CRM or similar database.
* Excellent working knowledge of Direct Debits and data entry skills with a keen eye for detail.
* Confident and proficient user of Microsoft Excel for data analysis and manipulation.
* Organised, hardworking and able to prioritise workloads and manage competing demands.
* Motivated, proactive team player with a friendly, supportive, adaptable and approachable communication and listening style.
Benefits
* A generous pension scheme and life cover after 1 year of service.
* 22 days annual leave (rising to 25 after 1 year) plus bank holidays.
* 40% discount in cafés, 30% in shops.
* Interest‑free loans for travel, bike, gym and learning.
* Free entry to exhibitions at partner museums and galleries.
* Flexible and hybrid working options.
* A culture that celebrates individuality, collaboration and innovation.
Diversity and inclusion are integral to our work at Royal Museums Greenwich. We want to foster a spirit of inclusion, collaborative working, innovation and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.
We actively work with the Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need during the interview process, such as interview questions in advance, a step‑free interview space, written format, or additional time for timed tests or other assessment activities.
Address: National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN
Position Details
* Full‑time, permanent role in Band 5 – Management and Proficient Specialists.
* Core hours: 36 per week, working 5 days between 9am and 5pm, with some flexibility required.
* Primarily onsite, office‑based role.
* Salary: £36,900 per annum.
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