Serco Limited is seeking an Information Support Coordinator (M365 Power Apps) to join the team at the Defence Academy based in Shrivenham. The role is a position within the Defence Academy Information Management structure, working within the 'iHub' (information hub) as part of a friendly, motivated, energetic, and supportive team.
The Information Support Coordinator (M365 Power Apps) role is to support business areas in the design, development and documentation of simple M365 Power Apps using tools such as Power Automate and Power BI and assist the Business Analysis team in developing improvements to business process using the suite of Microsoft 365 tools. As a member of the iHub, the role will also undertake information management and information assurance duties, bringing together a unique blend of customer service, information administration, user support and software exploitation.
Main responsibilities of the role include:
* Design, develop and document improvements to business processes using Power Apps suite of tools within M365.
* Support the Business Analysis team in identifying and understanding opportunities for workflow automation.
* Provide training to end-users on how to operate delivered apps.
* Design and build of custom SharePoint content/presentation solutions such as page layouts, templates, and styling, complying with accessibility standards.
* Assist line managers or other departmental staff to undertake all required tasks, focussing on delivering service excellence and delivering against team objectives.
* Take a pro-active role within the team to liaise with customers and be fully conversant with workload.
* Handle telephone calls, emails, self-service, and customers visits to the iHub.
* Ensure all incidents and requests are correctly recorded and managed via the appropriate tool and in accordance with policies and processes.
* Information management and administration, and all other iHub activities ensuring protocols, policies and standardisation adhered to.
* Provide cover in times of absence of colleagues.
* Ensure departmental Work Instruction and customer help guides are created, reviewed and updated on a regular basis.
What you'll need to do the role:
* Qualifications and/or relevant experience or skills in development, scripting, markup, etc…
* Prior experience in developing M365 Power Apps is highly desirable.
* Excellent written, verbal communication and customer service skills.
* Methodical and logical in approach, innovative thinker, problem solving skills.
* Strong IT literacy, and prior experience using Microsoft Office 365 including Teams and SharePoint.
* Ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.
Why Join Us?
* Beautiful site and surroundings with free, secure onsite parking.
* Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
* Competitive salaries with annual reviews.
* Up to 6% contributory pension scheme.
* 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Serco is committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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