Grade 9 (SCP 23-25) | Permanent | 37 hours per week
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Based in Shrewsbury (travel across Shropshire required)
Help create quality homes and vibrant communities
STAR Housing (Shropshire Towns & Rural Housing) manages around 4,100 homes across the Oswestry and Bridgnorth areas. We provide repairs, tenancy management, lettings and housing support services to residents.
Our vision: "Listening to our residents, together we create quality homes and vibrant communities.
What you'll be doing
· Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service.
· Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services.
· Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes.
· Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required).
· Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed.
· Identify and work with partners to provide support for vulnerable tenants, working within safeguarding requirements.
· Manage caseloads, maintain accurate records and update systems; provide monthly performance information.
What we offer
· Local Government Pension Scheme (LGPS).
· Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays and Christmas closure arrangements).
· Flexible Working Hours Scheme.
· Mileage reimbursement at 45p per mile for STAR Housing business travel.
· Training and development in a supportive team environment.
Essential information
· Access to a suitable vehicle for work and willingness to travel across Shropshire.
· DBS check required (with repeat checks at predetermined intervals).
· Normal hours: 8:45am-5:00pm Mon-Thu and 8:45am-4:00pm Fri (occasional evening work may be required).
Ready to apply? xkybehq
Salary: £34,434-£36,363
Closing date: Sunday, 8 February 2026
PandoLogic. Keywords: Housing Counselor, Location: Shrewsbury, ENG - SY3 8PN