IT Network/Infrastructure Support Engineer 1st Line – Axians UK
Job Summary
Are you passionate about IT? Do you like problem solving and embracing Innovation?
As a member of the Internal Support team for Vinci Energies UK & ROI, you will join a technical team that supports a range of software and hardware across 30 offices in the UK and ROI.
Key Responsibilities
* Taking initial day-to-day calls
* Raising tickets
* Password resets
* Checking the day and logging calls in the support mailbox
* Monitoring Nagios and reporting any issues
* Setting up new starter accounts (profile, IAM, homepage, Outlook, Skype, printers, map drives, Teams, etc.)
* Processing leaver accounts
* Ordering phones & SIMs (data or voice)
* Ordering HP laptops/desktops and accessories
* Providing quotes for laptops/desktops (HP) and phones
* Setting up users’ printers and drive mapping
* Building and upgrading laptops/desktops (memory, hard drives)
* Installing off‑the‑shelf software/applications
* Ordering licences from CDW
* Performing backup and file restore tasks
* Providing desktop/end‑user break‑fix support
* Maintaining timesheets as part of the project‑based company model
Technical Requirements
* Proven experience with desktop and server solutions across the Microsoft stack.
* Experience with Wi‑Fi solutions and knowledge of Cisco equipment.
* Microsoft certifications are an advantage.
* Active Directory administration
* Windows 10 management
* Office 365 administration
* Hyper V virtualization
* Backup technologies, particularly VEEAM
* Experience with SolarWinds monitoring software is advantageous
Additional Responsibilities
* Ensuring team adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
* Demonstrating Axians’ core values—trust, solidarity, responsibility, entrepreneurial mindset, and autonomy—in all interactions.
Work Environment
Axians is a fun and growing business in the UK and worldwide. We support a hybrid work environment, though we find best results when teams collaborate in person, either in our offices or on customer sites.
About Us
Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions. Leveraging the strength of VINCI Energies, we deploy technologies that achieve critical operational outcomes wherever needed.
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