Job Description
Role: Senior Temporary Accommodation Officer
Contract Type: Fixed term contract/secondment opportunity until March 2027
Working Hours: 37 hours per week, Monday – Friday between 8:00am-18.00pm on a rota basis
Worker Type: Hybrid Worker
Salary: Grade F – Starting Salary £40,777 (Level one) rising to £44,075 (Level four)
Location: Highwood House, NG3 4HD
We’ve got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council offers competitive pay, great leave entitlement, a generous pension scheme, and a culture that supports innovation, inclusion and progress.
We are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in the city, we want to hear from you.
About The Role
We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join the Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city.
You will lead, motivate, and develop a front‑line team of Temporary Accommodation Officers (TAOs), ensuring they deliver high‑quality, customer‑focused housing support that helps residents sustain tenancies and move into permanent accommodation.
Your responsibilities will include supervising staff performance, allocating caseloads, monitoring rental income procedures, ensuring compliance with policies, and liaising with partner agencies to coordinate support services. You will also provide direct advice to families on housing, welfare rights, budgeting, and tenancy sustainment.
This is a rewarding opportunity for someone with strong leadership skills and proven experience managing front‑line staff who work with complex or vulnerable customers.
About You
The ideal candidate will have:
* Experience supervising a front‑line team dealing with complex and challenging customers and the ability to motivate and develop employees to achieve challenging targets.
* Knowledge and experience of resettling and supporting homeless families and related issues, including a working knowledge of welfare benefits.
* An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.
* Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people, ensuring the efficient and effective running of the service area.
* Demonstrated capacity to effectively organise and prioritise workload to ensure tasks are completed efficiently and timely.
* Demonstrated ability to manage and deliver under pressure.
Please demonstrate clearly how you meet the six requirements in your CV and supporting document.
Note – This vacancy is not open to previous applicants. Only new applications will be considered.
We recognise that artificial intelligence can be a helpful tool when preparing your application. However, only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess reliability. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information, please click here.
Closing Date: 12th March 2026 (11:59pm). The advert may close earlier; we encourage you to apply as soon as possible.
Interview date: w/c 30th March 2026 – subject to change.
For queries about the role or recruitment process, email: recruitment@nottinghamcity.gov.uk
If you have technical issues completing your application, contact our Employee Service Centre: http://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
About Us
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you develop an exciting and rewarding career.
Benefits include:
* 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
* Access to a generous, defined benefit pension scheme offering 17.9%
* Smart working to support work‑life balance
* Health and wellbeing benefits including access to our Employee Assistance Programme
* Discounted membership at selected local sports and fitness centres, cinema, shopping and more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from people from Minority Ethnic communities, those who identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and those who are disabled. These groups are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We support flexible working arrangements wherever possible and encourage you to discuss this during the selection process if you are interested.
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