Job Summary:
Client Servicing Associates are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.
Responsibilities:
* Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.
* Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
* Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
* Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
* Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.
* Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
* Manage workflow based on productivity and quality metrics; organising your day to prioritise high importance or critical work.
* Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.
* Assist in training and coaching more junior team members.
Required Skills:
* Good understanding of investment accounting, financial statements, and other accounting concepts, or middle-back office investment operations.
* Intermediate understanding of fixed income and equity investments.
* Strong computer skills, including proficiency in Microsoft Office.
* Excellent attention to detail and strong documentation skills.
* Outstanding verbal and written communication skills.
* Strong organisational and interpersonal skills.
* Exceptional problem-solving abilities.
Education and Experience:
* Bachelor’s degree or higher in Accounting or Financial/Business-related field.
* 1-3 years of relevant experience.
About Clearwater Analytics:
Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.