Position
Ocean Freight Operations Account Manager
Location
Wythenshawe
Hours
Mon-Fri 9:00 - 17:30 (Flexible)
Hybrid Working
2 days from home, 3 days office-based
Salary
Up to £35,000
Overview
Are you ready to join a logistics business where you're more than just a number? Where your input matters, your voice is heard, and you're part of a company owned by its people?
We're hiring an Ocean Freight Operations Account Manager to join our thriving, people‑first logistics team based in Wythenshawe. With an employee‑owned structure at the heart of our success, we invest in our team, celebrate achievements, and build careers — not just job titles.
If you're passionate about international trade, thrive in a fast‑paced environment, and want to work for a company that genuinely values its people, this could be the role for you.
Key Responsibilities
* Oversee the full ocean freight import process, from origin to final delivery
* Liaise with global offices and agents to ensure smooth coordination of shipments
* Negotiate rates with suppliers to deliver best‑value solutions for clients
* Select appropriate contracts and carriers to suit individual customer needs
* Provide competitive quotations and monitor market trends
* Maintain clear and regular communication with clients throughout the shipment lifecycle
* Ensure accurate documentation to support customs clearance
* Coordinate delivery schedules with hauliers and suppliers
* Troubleshoot and resolve delays or shipment issues as they arise
* Manage invoicing and cost control to ensure accurate margin tracking
* Join client visits alongside the sales team to build long‑term relationships
What We're Looking For
* Previous experience in ocean imports within freight forwarding
* Strong knowledge of end‑to‑end import processes, including customs procedures
* Confident in negotiating rates and selecting suitable carriers
* Excellent communication and customer service skills
* Highly organized with the ability to manage multiple shipments at once
* A proactive problem‑solver who can remain calm under pressure
* Comfortable working with freight management systems and Microsoft Office
Why Join Us?
* Employee‑owned business — when we succeed, you benefit
* Enhanced benefits package
* Supportive team culture focused on collaboration and personal growth
* Regular training and professional development opportunities
* Modern offices in Wythenshawe with excellent transport links
* Be part of a business that puts people before profit
Ready to take the next step in your logistics career? Apply now and become part of a company where your work genuinely makes a difference.
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