Are you experienced in delivering great customer service? Looking for a challenge and an opportunity that can really help people? We are proud to be working with our client on their latest intake as they continue to grow their collections team. As a multi-award-winning financial services company, they have been delivering high-quality service and collections for nearly 14 years These positions are based in their Glasgow City Centre office and offer an immediate start. The roles follow a two-week rotational shift pattern, operating Monday to Friday between 8:00 AM and 8:00 PM, with Saturday shifts from 9:00 AM to 4:00 PM every second week. The starting salary for this role is £25,080, with the opportunity to earn up to £250 in commission each month. There is also an annual salary review, where your base salary could increase by up to £1,000 per year. In addition, you'll enjoy a range of incentives, including regular prize draws and holiday giveaways. They are offering a fantastic opportunity to join their collections team, where you will support customers by providing financial guidance and helping them find positive solutions to ease their financial worries. About the Role As a Customer Service Advisor, you will play a key role in delivering a dedicated and supportive service to clients and their customers. Your responsibilities will include: Handling both inbound and outbound calls to assist customers with outstanding debt Accurately updating customer account notes after each interaction Providing high-quality service while ensuring customers are treated fairly and respectfully What We're Looking For To be considered for this role, you should bring the following skills and experience: Excellent customer service skills, gained either in a contact centre or face-to-face environment A strong focus on delivering exceptional customer experiences in every interaction Clear and professional verbal and written communication skills The ability to manage challenging conversations with empathy and confidence Please note: All candidates must pass a credit check and a disclosure check to be eligible for this position. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age