Company Overview
Glasses2Go is a high street optician dedicated to providing exceptional eye care services and a wide range of eyewear products. Our mission is to enhance our customers' vision and style through quality service and expert advice.
Summary
We're looking for a proactive and versatile Optical Assistant to join our team. This is a dynamic role combining administrative tasks, glazing support, customer service, and lens bank management. You'll be part of a close-knit team where no two days are the same. Full training will be provided, making this an excellent opportunity for someone looking to build valuable experience in the optical industry.
Key Responsibilities
Administrative Support: Manage recalls and schedule eye test appointments, update the diary, handle customer communications, generate invoices, monitor and respond to emails, and oversee the process of lens orders—including tracking delivery and managing the lens bank.
Customer Interaction: Assist with order collections, provide basic guidance when required, and ensure a high level of customer service in all touchpoints.
Retail & E-commerce Support: Monitor Shopify for incoming orders and ensure timely processing.
Glazing Assistance: Support glazing operations where needed, contributing to efficient workflow.
Shop Maintenance: Contribute to general upkeep of the store, ensuring a clean, organised, and welcoming environment.
What We're Looking For:
* A genuine interest in the optical field.
* Previous experience in optical environment is preferred.
* Strong communication skills to effectively interact with customers.
* Ability to work well in a team-oriented environment.
* Attention to detail and organizational skills.
What You'll Gain:
This is a hands-on role that provides exposure to many aspects of optical retail and operations. It's ideal for someone looking to build practical skills in a professional setting, with room to grow as your knowledge increases. You'll gain valuable experience in both front-of-house and behind-the-scenes processes, including e-commerce, stock control, and optical customer care.
If you are passionate about helping others see better and want to be part of a dynamic team at Glasses 2 Go, we invite you to apply today
Job Types: Part-time, Permanent, Apprenticeship, Full-time
Pay: From £12.21 per hour
Benefits:
* Company pension
* Employee discount
* Store discount
Experience:
* Optical: 1 year (preferred)
Work Location: In person