Security Operations Manager
London
Permanent, Full Time
ISS are seeking a capable and proactive Security Operations Manager to lead a high-performing security team within a prestigious City of London environment.
This pivotal role is responsible for ensuring operational excellence, safeguarding personnel and infrastructure, and delivering best-in-class security services to the client. You will provide strategic oversight of day-to-day operations, manage high-risk events, and deliver discreet, professional close protection for VIPs.
Job Description
The role requires strong leadership, professionalism in navigating complex situations, and a commitment to continuous improvement. You will oversee the development and implementation of SOPs, training programmes, incident management, and HR-related responsibilities, while also acting as the primary contact for out-of-hours enquiries.
Collaboration with peers and the wider management team will be key in maintaining service quality, compliance, and the highest standards of professionalism.
Key Responsibilities
* Provide strategic leadership, fostering a culture of excellence, accountability, and improvement.
* Lead and manage a large operational team, ensuring professional standards and performance management.
* Deliver protective services for VIPs and high-risk events, including proactive risk assessments and contingency planning.
* Oversee and update SOPs, Assignment Instructions, and ISO audits across the campus.
* Lead the design and delivery of engaging security training programmes.
* Act as primary incident manager and ensure accurate, timely reporting.
* Collaborate with other managers to maintain infrastructure protection and personnel safety.
* Support external client events across the UK, delivering complex protective services.
* Handle HR welfare, disciplinary matters, and Health & Safety responsibilities.
Professional and Personal Competencies/Qualifications
* Strong security background - Formal Military and/or Government Experience in Executive Protection (EP) is preferred.
* Proven experience leading and motivating large operational security teams.
* Excellent communication and interpersonal skills, with the ability to influence at all levels.
* Strong decision-making skills, particularly in high-pressure situations.
* Highly organised, able to prioritise and manage multiple projects.
* Proactive, responsive, and ownership-driven approach.
* Advanced risk assessment and incident management capabilities.
* Experience in developing and delivering professional training programmes.
* Discretion, professionalism, and confidence when working with VIPs and senior stakeholders