Job Ref: MAI3098
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £32,500 per annum, plus inclusion in our service charge scheme
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/09/2025
Closing date: 05/10/2025
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.
The Role
As a Rooms Coordinator at Estelle Manor, you will play a pivotal role in enabling us to meet our guests' needs and deliver a seamless arrival and departure experience. You'll be the bridge between our front and back-of-house teams, acting as a key point of contact for Reception and Guest Services, while working in close coordination with Reservations, Housekeeping, and In Room Dining.
You will oversee back-office operations, ensuring that all departing guests are efficiently processed and that rooms for arriving guests are ready and prepared to our high standards. Your strong organisational skills and stakeholder management abilities will be essential in orchestrating smooth room turnovers and upholding our commitment to excellence.
In addition to your administrative duties, you'll also step into a guest-facing role, assisting the Front of House team and building warm, confident connections with our guests and members. This position is ideal for someone who enjoys the balance of operational administration while also being front and centre in a luxury hospitality environment.
Who we are looking for?
* Prior front office experience within a luxury hotel or premium brand, ideally with Opera or Opera Cloud systems
* A strong communicator comfortable engaging with colleagues, senior management, and guests
* Highly organised, calm under pressure, and results-driven
* A positive, collaborative team player with a charismatic and confident presence
* Comfortable managing behind-the-scenes logistics and stepping into guest-facing moments with poise and professionalism
What's in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and FB discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of both our pension and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
* Uniform provided, cleaned and pressed.
* Onsite seamstresses to ensure your uniform is fitted and repaired.