Chief Operating Officer / Services Director Welsh Revenue Authority (WRA) Location: Cardiff (with hybrid working) Salary: £81,000 - £95,544 (SCS1) Civil Service Pension with an employer contribution of 28.97% Contract: Permanent Lead the Next Phase of Wales' Digital Revenue Services Yolk Recruitment is proud to be supporting the Welsh Revenue Authority (WRA) in the appointment of a new Chief Operating Officer / Services Director - a critical senior leadership role at a pivotal moment in the organisation's development. Since its establishment in 2018, the WRA has delivered over £2 billion in devolved taxes to support public services across Wales. As the organisation expands its responsibilities to include the Visitor Levy and the National Register of Visitor Accommodation Providers, the WRA is evolving into a broader, services-based organisation. This role sits at the heart of that transformation. This is a rare opportunity to shape how national services are delivered in Wales, within an organisation recognised for its culture, innovation and fairness. As Chief Operating Officer / Services Director, you will drive the WRA's end-to-end service delivery, leading high-quality, efficient and customer-focused services across a diverse, multidisciplinary portfolio. Championing the WRA's 'Our Approach', you will oversee performance, continuous improvement, budgets and resources, while acting a...