Overview
Join us at Barclays and step into the role of a Client Service Executive. In this role you will provide first-class customer service by supporting our clients in their day-to-day banking and helping through various communication channels. This role is based in Glasgow.
Responsibilities
* Collaborate across multiple digital channels to personalise each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues and handling client requests efficiently.
* Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
* Support teams within the business operations function as needed, including risk management, compliance and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Qualifications / Requirements
* Customer service experience, interacting with clients daily and providing support and understanding around queries.
* Strong communication.
* Proficiency in customer service.
* Strong working knowledge of Microsoft tools and their usage.
Additional Skills
* Ability to constructively challenge and be challenged in the team.
* Be vocal about findings and opinions and work towards change to improve processes.
* Strong communication skills with the ability to take on board new information and adapt.
Analyst Expectations
* Meet the needs of stakeholders/customers through specialist advice and support.
* Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
* Likely to have responsibility for specific processes within a team.
* May lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
* If the position has leadership responsibilities, demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: Listen, Energise, Align, Develop others.
* For an individual contributor, manage own workload and participate on projects broader than direct team.
* Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of closely related teams.
* Check work of colleagues within the team to meet internal and stakeholder requirements.
* Provide specialist advice and support pertaining to own work area.
* Take ownership for managing risk and strengthening controls; deliver work in line with rules, regulations and codes of conduct.
* Maintain understanding of how all teams contribute to broader objectives and collaborate effectively.
* Develop awareness of underlying principles and concepts related to the area of responsibility.
* Make judgments based on practice and experience and assess applicability of previous experiences.
* Communicate sensitive or difficult information to customers where appropriate.
* Build relationships with stakeholders/customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship and the Barclays Mindset – to Empower, Challenge and Drive.
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