Hours: 35 hours per week.
Contract Type: 6-month fixed term contract.
Location: Office working – with the opportunity to work from home 1 day per week.
Closing Date: 28 July 2025
Recruitment Date: 5 August 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
As an IT Support Officer you will be working as part of our IT Service Desk, making sure that our IT Systems are available and working so that South Liverpool Homes can deliver great homes, strong communities and bright futures. You’ll be service-oriented, friendly and professional, and you’ll manage incidents and service request tickets across our infrastructure and applications.
For further information, please review the job description which can be found in the recruitment pack.
Who are we looking for?
The ideal candidate will have demonstrable experience in a similar role within an IT Service Desk, delivering a great customer experience and managing incidents and service requests. We'll want you to be on site in our office in Liverpool for 4 days per week, to make sure we stay close to our colleagues and technologies. You’re not expected to be an expert in everything, but you’ll already have knowledge of some of the following: Microsoft 365 applications, Microsoft Entra, Active Directory, Microsoft Defender, Managing laptops, Managing mobile devices, Managing Printers, Windows server administration, Azure, Networking, Orchard Housing Enterprise and similar housing applications.
For further information, please review the person specification within the recruitment pack attached below.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
IT Support Officer (6 month FTC)
All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.
We reserve the right to close this advert early should we receive sufficient applications, therefore we encourage you to apply as early as possible.
Job Summary
1. Location
Liverpool
2. Organization
South Liverpool Homes
* Job Type
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