Role is an 8 hours contract and weekend availability may be required.
Overview
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who you are: You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Primary objective of the job: Ensure we are the best on the high street for delivering an amazing customer experience.
Responsibilities
* Customer Experience: Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
* Customer Experience: Holding an understanding of shop KPIs and working to continuously improve them.
* Customer Experience: Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
* Customer Experience: Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
* Customer Experience: Using knowledge of promotions or discounts available to inform our customers and increase sales.
* Customer Experience: Assisting in events including Customer Event and preview evenings.
* Product Presentation and Visual Standards: Maintaining high visual standards in store.
* Product Presentation and Visual Standards: Supporting with floor moves, mannequin and window displays, and replenishment.
* Product Presentation and Visual Standards: Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
* Shop Operations: Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
* Shop Operations: Supporting in stock management processes such as stocktakes.
* Shop Operations: Using company resources to engage with our customer and ensure compliance with daily/weekly actions.
* Shop Operations: Being a team player and playing an active role in team briefs.
* Shop Operations: Understanding and complying with the Health & Safety and emergency procedures in store.
* Shop Operations: Having a professional approach to internal customers, head office departments, centre management (where applicable) and any other visitors.
* Shop Operations: Efficient and accurately fulfilling ship from store and Click + Collect processes.
* Doing Good Stuff: Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
* Doing Good Stuff: Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 days paid (as per your contracted hours) per year to volunteer in the local community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest free season ticket loan
* Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
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