Job Summary
As a Junior IT Support & Hardware Technician at Cloud2IT, youll primarily work behind the scenes refurbishing machines and prepping computers to specified requirements, managing inventory, and supporting the team. You wont be working directly with customers straight away, but this role is designed to gradually ease you into a customer-facing environment as your confidence and skills grow. Its a great opportunity for someone eager to learn, tackle technical challenges, and develop their IT expertise in a dynamic MSP setting.
Key Responsibilities
1. Refurbish machines and prep computers to specified requirements
2. Handle VoIP hardware inventory and management
3. Image and configure PCs for deployment
4. Install and upgrade hardware components like RAM, NVMe drives, and graphics cards
5. Receive, test, and sticker refurbished devices
6. Manage stock levels and organise the hardware storage area
7. Assist with picking, packing, and dispatching equipment for site visits and deliveries
8. Support the team with basic ticket triage and straightforward support calls
9. Book appointments and assist with scheduling
10. Pre-provision network hard...