Job Description – Sales Support Co-ordinator Location: Head Office, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH Hours: Full-time, office-based Salary: Competitive, dependent on experience About the Business Phoenox Textiles Ltd is a family-owned textile manufacturer based in Clayton West, Huddersfield and has been operating in this location since 1954. With a wide range of award winning brands and worldwide distribution, the business has grown from just 10 employees to over 170 staff and continues to innovate and expand within its sector. Role Overview The Sales Support Co-ordinator plays a key role in supporting the commercial team by ensuring smooth order processing, accurate product data management, and high-quality customer service. This full-time, office-based role combines strong administration with direct customer communication, primarily by phone and email. The ideal candidate will be warm, friendly, confident on the phone, highly organised, and able to manage multiple priorities effectively. Key Responsibilities Order Processing & Logistics
• Process customer orders across multiple systems and portals.
• Create dispatch notes, invoices and shipment documentation.
• Arrange and manage shipments with couriers and logistics partners.
• Produce monthly shipment and statement reports for internal teams.
• Manage ASN documentation including barcode and image data where required.
• Support dispatch activity for internal teams when needed.
• Process orders via trade portals and third-party platforms. Customer Communication & Support
• Confidently handle customer enquiries by phone and email, providing prompt, professional, and friendly responses.
• Act as a primary point of contact for customers when the sales team are out on the road.
• Support the sales team with sending product information, brochures, and pricing updates.
• Maintain positive customer relationships through timely communication and proactive service.
• Liaise with customer admin teams to resolve queries and ensure high levels of service. Data, Pricing & Product Information
• Maintain and update product, pricing, and customer data across internal systems and portals.
• Update price files across sales platforms and finance systems.
• Collate and complete new line forms for customer onboarding.
• Create and maintain range reviews in Excel and presentation format.
• Add images, copy, and product details to customer templates, quotes, and order forms.
• Complete missing product data requests for non-stocked or new lines. Key Account & Portal Administration
• Manage customer portals, uploading product data, imagery, and packaging information.
• Set up new products on customer systems and complete compliance documentation.
• Prepare weekly and monthly product availability and live line reports.
• Create order templates and presentations for group and multi-site customers. Digital & Platform Support
• Maintain product listings and collections on third-party platforms.
• Ensure content accuracy across online portals and systems.
• Carry out website spot checks and suggest improvements where required. Showroom, Samples & POS
• Maintain the showroom to ensure it is customer-ready for meetings.
• Organise sample collation and manage new product launches.
• Coordinate discontinuation of old stock and merchandising updates.
• Prepare POS materials for customers as required. Skills & Experience Required Experience
• Minimum 2 years' experience in a Sales Support, Sales Administration, Account Coordination, or similar role.
• Experience working with order processing systems, portals, or CRM platforms.
• Experience supporting customer-facing teams in a fast-paced, professional environment. Skills
• Confident and professional on the phone and via email.
• Warm, friendly, and customer-focused manner.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines effectively.
• Proactive, solutions-focused, and able to work independently.
• Comfortable working across multiple systems, portals, and digital platforms.
• Strong relationship-building skills with internal and external stakeholders.
• A good understanding of Excel, including pivot tables, would be an advantage. Personal Attributes
• Professional, approachable, and personable.
• Adaptable with a willingness to learn.
• Team player who supports wider commercial objectives.
• Positive, organised, and reliable. Benefits
• Company pension
• Company events
• Employee discount
• Free parking
• Good transport links
• 35 days holiday per annum, including Bank Holidays
Job Type: Full-time
Pay: From £24,420.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person