Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract
We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35, covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract.
As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required.
Rate: £250-£320p/day (IIR35)
Duration: 3-6 months
Based: Liverpool (5 days per week)
Key Responsibilities:
Lead and mentor a team of Service Desk Analysts.
Oversee ticket queues and ensure SLAs are consistently met.
Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications).
Escalate issues and ensure timely resolution.
Track and report on KPIs and team performance.
Implement best practices in IT service delivery.
What We're Looking For:
Proven experience leading or supervising a Service Desk / IT Support team.
Strong technical background in 1st and 2nd Line Support.
Previous experience within the legal sector is desirable but not essential.
Availability to start within 1-2 weeks.
If this sounds like you, apply now!
Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract
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