Job Title: Account Director
Contract type: Full Time and Permanent
Reporting to: Sales and Marketing Manager
Responsible for: Building and maintaining customer relationships and growing business.
Main Purpose
* Maintain and Develop customer relationships.
* Grow revenue by finding new opportunities and adding services and products.
* Identify new potential customers and stakeholders within the client account.
* Day to day management and oversight of account activity.
Key responsibilities
* Be the first point of contact for clients both new and existing.
* Ensure that new and ongoing requests are handled within a suitable time frame.
* Take control of key decisions in the account and communicate clearly to the business.
* Manage the relationship with the client and Programme Manager during the implementation of the programme/project.
* Ensure forecasted work is realised within expected time frames.
* Deliver quarterly sales objectives through repeat business, fulfilment of forecasted work and nurturing of relationships to win new opportunities.
* Monitor and record accurate data relating to sales and accounts.
* Be responsible for growth of client portfolio.
* Effectively brief programme and events to ensure Program Manager is fully equipped to implement and mobilise solution plans and development.
* Deliver and coordinate clear and accurate client and project briefs through Monday.com.
* Be the connection between Fuel and the customer, escalating important questions and handling and actioning questions or issues with resource planning, feedback, and continuous improvement measures.
Skills and Knowledge
* Keen understanding of the customer and their requirements.
* Knowledge of Fuel values and principles in the delivery of World Class Operational service.
* Competence in the use of digital project management software (Monday.com)
* Competence in digital administration and organisation tools and databases such as MS Office, Fuel Hub LMS.
* Excellent Analytical and problem-solving skills.
* Strong attention to detail.
* Ability to manage multiple projects concurrently, knowing how to prioritise time and activities.
* Effective communication skills: ensuring all correspondence has good grammar, punctuation and conveys information simply and clearly.
What We Offer
* Competitive salary between £50,000 - £65,000
* 33 days annual leave (inc bank holidays and extended Christmas break).
* A supportive and collaborative culture focused on quality, service, and innovation
* Ongoing professional development and progression opportunities
We are an equal opportunities employer committed to fostering a diverse and inclusive workspace. We welcome applications from all qualified individuals regardless of race, colour, religion, gender, age, national origin, disability or any other protected characteristic.
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