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Senior International Officer (Conversion)
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.
We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee.
Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
The role The International Student Recruitment team at the University of Surrey is seeking an enthusiastic and motivated individual to join as the Senior International Conversion Officer. This role plays a key role in delivering the University of Surrey's international student recruitment objectives by nurturing and converting prospective undergraduate and postgraduate students from enquiry and offer stage through to enrolment.
You will deliver a high-quality, student-centred conversion experience, delivering excellence in customer service through applicant communications across multiple channels, including phone, live chat, WhatsApp and email. Through clear, timely and accurate advice, the role will support prospective international students in navigating the application process and making informed decisions about choosing Surrey.
Key Responsibilities
A core element of the role is outbound engagement, with the post holder responsible for leading on the delveopment and implamentation of the nuture track including enquirey and conversion. This activity will be informed by data, aligned to recruitment priorities and focused on achieving strong conversion outcomes.
Other responsibilities include:
1. Deliver a high-quality, responsive and student-centred conversion service to prospective international students from enquiry to enrolment.
2. Manage and deliver multi-channel applicant communications, including phone, live chat, WhatsApp and dynamic email content, ensuring consistency, accuracy and excellent customer service standards.
3. Lead on outbound conversion activity, including proactive follow-up of enquiries, applicants and offer-holders to drive application progression and enrolment.
4. Design, implement and continuously improve enquiry and applicant nurture tracks, informed by data, market insight and recruitment priorities.
5. Use CRM systems and performance data to monitor conversion activity, identify trends and target interventions to improve applicant-to-enrolment conversion rates.
What we can offer
In addition to salary, you will receive a yearly incremental pay rise, a generous pension, relocation assistance where appropriate, flexible working options, access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.
Further Information
To apply please upload your CV and a cover letter outlining why you would be a suitable candidate for the role
The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We value everyone in our community and are seeking to increase the diversity. Therefore, we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.
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