Join to apply for the Senior Local Shares Broker role at Commercial Bank
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Join to apply for the Senior Local Shares Broker role at Commercial Bank
Job Summary
Responsible for executing deals for and on customers’ behalf properly in a timely manner, and as per customers' instructions. In addition, ensure CBFS customers are served to the highest standard efficiently & effectively.
Key Accountabilities
* Execute deals for and on customers’ behalf properly in a timely manner, and as per customer’s instructions.
* Work towards ensuring customer satisfaction, assist in solving customer complaints (if any) & ensure application of resolution.
* Manage daily interactions with customers & update files/records for any missing or expired documents (ID, CR, etc.).
* Influence customer perceptions of the company’s service levels. Promote electronic & self-service channels by educating customers.
* Follow external delivery standards as agreed by higher management.
* Meet delivery standards, ensure compliance with SOPs, and take corrective actions as needed.
* Assist the Head of Brokers in identifying process improvement opportunities & sales activities.
* Assist in performing analysis, identify trends, and make recommendations.
* Communicate with external parties outside the company as needed.
* Maintain effective work relationships with customers.
* Meet revenue targets and/or engage in activities that have direct financial revenue or loss implications for the company or customer.
* Carry out brokerage transactions efficiently and effectively.
* Ensure activities comply with QFMA, QCSD, and QE rules and regulations.
* Handle Bloomberg professionally using EMSX for executing orders from customers.
* Ability to conduct tests on new system versions and QE quarterly tests.
* Manage pressures in trading during volatile market conditions.
Education
* Bachelor's degree or equivalent
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
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