The Customer Service Specialist will play a vital role in providing exceptional support to clients within their industry. Based in Lancing, this permanent role requires an individual with a proactive approach to resolving customer queries and ensuring a seamless service experience.
Client Details
This small-sized company is dedicated to delivering high-quality solutions to its clients. It prides itself on fostering a professional environment focused on innovation and customer satisfaction.
Description
Handle customer enquiries via phone and email, providing timely and accurate responses.
Process orders and ensure accurate data entry into the system.
Collaborate with internal teams to resolve customer issues effectively.
Maintain up-to-date knowledge of products and services to assist clients efficiently.
Monitor and manage customer accounts, ensuring all information is current.
Provide feedback to management on recurring customer concerns.
Support the team in achieving departmental objectives and targets.Profile
A successful Customer Service Specialist should have:
Proven experience in a customer service environment.
Strong communication and problem-solving skills.
Attention to detail and the ability to manage multiple tasks.
Familiarity with CRM systems or similar platforms.
A proactive and client-focused mindset.Job Offer
A competitive salary starting from £25,000 per annum.
Permanent role in a reputable company
Opportunity to work in Lancing, a convenient and accessible location.
Supportive company culture with a focus on professional growth.If you are excited about the opportunity to join a team committed to excellence, apply today to become the next Customer Service Specialist