We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Salisbury Head Office, playing a major role in our team dealing with all aspects of Credit Control.
Main Duties and Objectives:
* Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
* Processing of overdue, final notices and pre-litigation letters and associated charges using the diary functionality within QUBE.
* Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
* Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
* On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
* Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate
* Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
* Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
* Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made and management of this process
* Debtor reporting and chasing up of outstanding credit control items
* Working alongside Credit Control Manager to ensure work is fully completed to a high standard
* Good level of proficiency with Microsoft Word and Microsoft Excel.
* Excellent communication skills, both verbal and written.
* A confident and assured telephone manner.
* Exceptional organisational skills and ability to work to deadlines.
* An effective and enthusiastic team player.
* Motivated and target driven.
* Strong attention to detail and high level of accuracy.
* Ability to work on your own initiative.
* Capable of working under pressure during busy periods.
* Experience of high-volume data management, transactions and controls.
* Multi-mailbox management.
* A desire to collect debt.
Bonus Skills:
* Previous credit control experience.
* Lease and Property Management knowledge.
* Experience of using QUBE system.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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Created on 10/07/2025 by JR United Kingdom
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