Administration Support Officer
Go back Cheshire and Wirral Partnership NHS Foundation Trust
The closing date is 05 May 2026.
To provide an effective, high quality administration support to Therapy Services working within the Therapies department.
The Joint Therapy Services team is a forward looking and proactive multidisciplinary team providing therapy services across the acute and primary healthcare sector within West Cheshire Area.
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.
Shortlisting for this vacancy is due to commence on 06/05/2026 and the proposed interview date is 18/05/2026.
Main duties of the job
To partake in a reception and appointment service for all patients attending Therapy Services; to undertake duties associated with the registration routines of Cerner and/or Emis, including logging all patient referral letters onto the scheduling system, carrying out the referral action, and making walk‑in appointments; to answer the appointments hotline and deal with telephone calls appropriately, including message taking and forwarding.
Job responsibilities
The main responsibilities include providing administrative support to therapy staff, managing patient records, coordinating appointments, and maintaining accurate documentation in Cerner/Emis.
Person Specification
Qualifications
* NVQ Level 2 Business and Administration or equivalent relevant administration experience
Knowledge and Expertise
* Knowledge and use of Microsoft Office
* Knowledge and understanding Data Protection Act
Experience
* Typing experience
* Experience of dealing with the public on the telephone and face to face
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cheshire and Wirral Partnership NHS Foundation Trust
Equality and Diversity
We are an Equality, Diversity and Inclusion organisation. We welcome applications from people with disabilities and from the armed forces community. We offer a Guaranteed Interview Scheme for eligible applicants. Applicants will need to pay for their DBS check; costs are deducted from salary following appointment.
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