Customer Service Agent - Financial Services Location: Newcastle upon tyne Contract: 6-Month Initial Contract (37.5 hours/week) Shifts: 6-week rotation (8am-8pm M-F, 9am-6pm S-S) The Role
I am currently recruiting for a Customer service adviser position with one of our clients in financial service in supporting the personal lending business. As a Customer Service Agent, you will act as the first point of contact for inbound customer inquiries regarding loan accounts, striving for first-time resolutions in a fast-paced environment.
Key Responsibilities:
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Customer Support: Handle a high volume of inbound calls with professionalism and confidence.
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Data Compliance: Manage sensitive customer information in strict compliance with GDPR.
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Performance: Meet contractual Service Levels and KPIs while collaborating with your team and supervisor.
What We Are Looking For:
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Required: Proven experience in a Call Centre/Contact Centre and Customer Service.
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Desirable: Background in Financial Services, Personal Loans, or Customer Records Management.
This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. P...