Overview
An exciting opportunity within Student Services for an enthusiastic, dynamic and motivated Student Advisor. This is a full-time, 12-month fixed-term opportunity which may be reviewed at a later stage. Student Services are looking for an individual with a “can-do” attitude who is an excellent team player, able to deliver excellent customer service during demanding and busy periods.
Responsibilities
* Provide academic and pastoral information, advice and guidance to current and prospective students, as part of a team within Student Services.
* Process and assess applications from students seeking financial support, advise and assist students applying for Disabled Students Allowance (DSA).
* Utilise the student records system for the production of letters, references and council tax exemption forms.
* undertake a range of administrative and clerical duties to support the wider Student Services department.
Qualifications and Skills
* Effective written and verbal communication skills.
* Ability to maintain a confidential, helpful and cooperative manner when working under pressure.
* Willingness to work flexibly as part of the Student Services team and support other teams such as Reception and the Life Lounge.
* Ability to work from other locations such as the Queens Specialist Building, Greater Manchester Business School or Institute of Medical Sciences when required.
* Commitment to continuous improvement and creative ways of working; ability to support delivery of new projects and advancement of service provision.
* Ability to work with a diverse student body and demonstrate sensitivity to individual differences.
* Flexible approach to working patterns/hours; able to manage competing deadlines and use own initiative.
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