Job Description
Technical Delivery Specialist (Orion Building B62-MH, Ipswich, United Kingdom)Why this job mattersOur purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.Our team plan, design, develop, test, maintain, support and deliver BT’s Cloud Contact platforms and services, underpinning the Business cross-portfolio strategy and the Customer Contact product family. We provide services for multinational customers, supporting them to utilise cloud technologies to maximise their business performance and to provide excellent customer experience.The Technical Delivery Specialist implements technical deliveries within and into the UK Platforms team, across the multiple platforms we support and manage.
It is a way to organise all the projects and work in a central, coordinated manner, with delivery plans produced and reported to stakeholders, customers and senior leaders. The role is responsible for implementing and managing the necessary financial and budgetary controls to allow effective operation of the contact centres within the UK Platforms estate, whilst ensuring all deliverables are costed effectively with appropriate business benefits.What you’ll be doingResponsible for planning, managing and leading on the technical delivery of large, complex products and services into the UK Platforms team, coordinating and liaising wi...