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LanguageCert Quality Auditor - England, Manchester
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Client:
PeopleCert
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b9143b1f0573
Job Views:
30
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre’s infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert’s standards.
As a Quality Auditor your tasks will include the following:
* Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert’s centre approval criteria and associated policies and procedures.
* Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert’s qualifications, policies and procedures and regulatory requirements.
* Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations.
* Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert’s set specifications.
* Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity.
* Inform centres of any identified non-compliance and actions required to remedy.
* Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
* Recommend to the Quality Officer sanctions to be imposed on centres.
* Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer.
* Demonstrate full understanding and implementation of LanguageCert’s systems, process, policies and procedures to ensure compliance with internal Management Systems.
* Provide any audit clarifications required.
* Attend training/standardisation events from time-to-time throughout each calendar year.
* Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, form time-to-time occur.
* Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld.
* Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company’s Health & Safety requirements.
What We Look For:
* Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
* Relevant quality assurance experience in the context of training and/or examination.
* Familiarity with equal opportunities and anti-discriminatory practices.
* Availability on demand, at short notice from time-to-time; frequent travelling may be required.
* Efficient completion of administrative duties, including completion of reports in a timely manner.
* Representation of LanguageCert in a firm, but professional and polite manner.
* Ability to communicate and nurture and develop, effective professional working relationships.
* Ability to meet deadlines and keep to schedules.
* Punctuality and reliability, maintaining high levels of integrity at all times.
* Exceptional attention to detail.
What we offer:
* Competitive remuneration package
* Work in an international, dynamic and fun atmosphere
* Huge learning experience in using best practices and global environment
* Constant personal and professional development
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