Montcalm East United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels. Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away. Overview The Hotel Security Officer plays a vital role in maintaining a safe and secure environment for guests, colleagues, and property. As a highly visible presence across the hotel, the role is responsible for monitoring, preventing, and responding to safety and security risks with professionalism, discretion, and efficiency. This position requires close coordination with hotel management and external emergency services to ensure that all guests and employees enjoy a secure, welcoming environment in line with Montcalm Collection’s commitment to excellence. Responsibilities Monitor and ensure the safety and security of hotel guests, staff, and property. Operate surveillance systems, monitor cameras, and investigate suspicious activity. Conduct regular foot and vehicle patrols across all areas of the hotel. Respond promptly to emergencies including fire alarms, medical incidents, or security breaches. Control access to restricted areas, ensuring only authorised individuals are permitted. Maintain accurate records of incidents, actions taken, and daily activity reports. Participate in emergency drills and follow established hotel emergency procedures. Provide support to guests and staff during incidents with professionalism and care. Liaise with management, local law enforcement, and emergency services when required. Promote a culture of safety and vigilance within the hotel team. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills and Qualifications Previous experience in a security role, ideally within hospitality or customer-facing environments. Knowledge of security procedures, surveillance systems, and emergency response. Valid Security Industry Authority (SIA) licence (as required by UK law). First Aid and CPR certification (preferred). Strong observational skills with keen attention to detail. Calm, professional manner under pressure with excellent problem-solving ability. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Physically fit: able to stand, walk, and patrol for extended periods, and lift to 20kg as required in emergencies. High school diploma or equivalent. Working Conditions Shift-based role, requiring flexibility to workdays, nights, weekends, and bank holidays. Active, guest-facing role requiring professional appearance (uniform provided). Involves standing, walking, and patrolling for extended periods, with occasional physical demands during incidents. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two-year service. Cash-back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday – because your special day matters! Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.