Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
We have an exciting opportunity for a conscientious and enthusiastic Maintenance Helpdesk Administrator to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
In this role you will support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new maintenance repairs and ongoing repair appointments to achieve our purpose of the right work at the right time. You will have to record accurate information from operatives, subcontractors, and clients, ensuring all systems are kept updated with required information. You will also be required to make phone calls to our clients and tenants to pro-actively book in work. You will respond to internal and client emails and manage the shared email inbox.
KEY RESPONSIBILITIES
• To record information directly into the Job Managements Systems or any other system used to deliver the service.
• Constantly monitor the job screens, and when a job requires you to act, or if uncertain, pull on the Contract Manager or Supervisors for assistance.
• Provide adequate support and cover for the other administrators, particularly on breaks, peak periods, and annual leave.
• To send operatives, who become available to jobs in the most efficient and effective way ensuring they are productive, eliminating or reducing travel and idle time.
• Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.
• To assist with any other administrative activities that are required to support the team.
SKILLS REQUIRED
• Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
• Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving onto the next.
• Have a reasonable proficiency in MS Office and able to use Mountjoy’s IT systems for job management, understanding how they function and interact with other systems.
• Have good typing skills
• Be comfortable in dealing with the workforce, tenants and building users, whilst being able to remain professional even when issues are contentious.
KNOWLEDGE REQUIRED
• Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
• Good geographical understanding of the Woking area including the main highways, the best routes, and travel times between different locations.
EXPERIENCE REQUIRED
• Vast experience of MS Office including Word and Excel with accurate typing skills.
• Experience of working in a Repairs or Maintenance call centre, or any other call centre environment (Desirable).
• Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
QUALIFICATION REQUIRED
• GCSE or equivalent qualification in Maths and English
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