About the role
We have an exciting opportunity to join our Water Team as a Water Supply Team Manager, covering our Berwick-upon-Tweed operating area. In this role, you will play a key part in delivering excellent water services to around 25,000 customers, as well as supporting local communities and protecting the environment across North Northumberland.
As a leader within our frontline operations, you will oversee a team of skilled Technicians and take responsibility for the day-to-day running of two water treatment works, as well as the transmission of water from source to tap. You will work closely with both internal and external stakeholders to ensure water quality and supply volumes are consistently maintained, while also driving continuous improvement across the operation. A strong focus on regulatory compliance and health and safety will be essential, ensuring these remain at the forefront of everything you and your team do.
We are looking for someone with previous experience of managing people, who brings strong leadership capability and a genuine passion for team development. You will be confident in providing constructive feedback, supporting colleagues to grow and improve, while creating an environment where individuals feel valued, trusted and empowered to take ownership of their work.
While experience within the water industry is not essential, we are keen to hear from candidates who have transferable skills, a proactive mindset and a strong ambition to build a career in water supply operations. Full training will be provided to support you in developing the technical expertise needed to succeed in this role.
At our organisation, we recognise the importance of professional development and are committed to supporting your growth through training and development opportunities.
This role covers our Berwick supply area, stretching from the Scottish Border down to Wooler and Holy Island. You will be part of a standby rota, typically on a 1-in-8-week rotation, providing out-of-hours operational support.
Candidates who participate in the standby rota, must live within a reasonable commuting distance of the geographical area they are covering or their work depot
This is a fantastic opportunity to step into a meaningful leadership role where you can make a real difference to people, communities and the environment.
Key Responsibilities:
1. Manage and supervise the operations, maintenance and repair of boreholes, water treatment works, service reservoirs and the water network for our Berwick operating area.
2. Implement and monitor visual management systems to drive continuous improvement and operational efficiency.
3. Ensure compliance with Health, Safety, Environmental, Water Quality regulations.
4. Monitor water network performance to identify and resolve leakage in line with company targets.
5. Lead and develop a team of Water Supply Technicians.
6. Monitor performance and implement corrective actions as necessary.
7. Collaborate with other departments to optimise processes and achieve operational goals.
About you
We’re looking for a confident and inspiring leader who can bring out the best in others. You’ll be someone who leads by example, motivates your team and creates an environment where people feel empowered to take ownership and perform at a high level.
You’ll be comfortable working with technology and using digital tools to support operations, including systems like SCADA and GIS. While experience with these isn’t essential, you’ll have strong problem-solving skills and the ability to think on your feet, making effective decisions and responding quickly to operational challenges.
A key part of the role will involve embracing visual management techniques to help drive team performance and develop the operational area. You don’t need prior experience in this, but you will bring a proactive mindset and a genuine desire to continuously improve outcomes across Safety, Quality, Cost, Delivery and People.
We’re particularly interested in individuals who are eager to learn and grow. You’ll receive a comprehensive induction to build your technical knowledge, so a positive attitude towards learning and self-development is essential.
As this is a field-based role, you’ll also need to hold a full, valid UK manual driving licence.
About us
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About us
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all our colleagues, suppliers, customers and third parties.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
8. Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
9. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
10. Free access to local attractions.
11. A fantastic discount scheme, with savings on days out, shopping, travel and more.
12. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
13. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
14. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
15. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
Please note this role will require a DBS to be completed prior to employment