Job Purpose Responsible for managing the daily allocation of work, ensuring timely and accurate processing of all Non-MOJ billing, and maintaining precise file counts to support operational efficiency. Key Responsibiities Process all OIC cost payments promptly upon receipt, ensuring compliance with Solicitors Accounts Rules. Monitor aged disbursements to maintain SLA compliance, liaising with team members to promote recovery and keeping accurate records of all actions taken. Oversee residual balances within the OIC Billing team, ensuring timely clearance. Ensure concluded files are closed promptly to maintain accurate case counts. Deliver a professional and responsive service to clients, sources, and suppliers. Support the development of team knowledge and performance, ensuring key performance indicators are consistently achieved. Undertake other reasonable duties as required by the business from time to time. Experience & Knowledge Good verbal and written communication skills, with the ability to convey information clearly and professionally. Strong time management and organisational skills, ensuring tasks are prioritised and completed within deadlines. High level of attention to detail, maintaining accuracy in all aspects of work. Excellent time management and organisational skills, with a calm, methodical approach and flexibility in resolving issues. Strong attention to detail, deadline-driven, and able to work collaboratively with individuals across varying levels and responsibilities. Ability to foster a positive, “can-do” culture that drives efficiency and productivity while ensuring accuracy and timeliness in all responsibilities. Demonstrated capability to manage high volumes of payments daily and effectively allocate team resources to ensure smooth processing. Experience in a finance billing environment – Would be an advantage but not essential as full training will be provided. Knowledge of Solicitors Accounts Rules and General Data Protection Regulation (GDPR) – Would be an advantage but not essential as full training will be provided. Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits 25 days’ holiday plus bank holidays Hybrid working model Holiday buy and sell 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy