Imperial Recruitment Group are delighted to announce that we are working exclusively with one of our high-profile clients to appoint a Sales Coordinator on a permanent basis. The purpose of this role is to act as the first point of contact for our local authority and occupational therapist customers, their clients, and directly the end-users of our products. The role requires the management of a shared inbox, appointment booking and both inbound/ outbound calls from all aspects of the business. Job Title: Sales Coordinator Salary: Competitive basic (DOE) + Bonus Hours: Full time, general office hours Location: Stockton-on -Tees Key Responsibilities: * Ensure one call resolution by providing an excellent service to our customers, avoiding further calls into the business. * To receive incoming calls from Occupational Therapists, working for a local authority, and offer guidance and assistance – often leading to scheduling an appointment between one of our surveyors and their client. * To plan, organise and keep up to date several diaries for companies sales force, liaising between the end-user, occupational therapist and surveyor - providing efficient planning to allow the business to achieve our service level agreements with local authorities. * To co-manage the shared inbox and direct sales enquiries to ensure a quick response time - ranging from 15 minutes to 24 hours depending on the query. * To rec...