This is an exceptional opportunity for a Call Centre Trainer to join this global company within their prestigious, modern Chester office. Reporting into the Customer Service Director, the Call Centre Trainer will be responsible for designing, delivering, and maintaining training programs across customer service, support and operational teams within a call centre environment. This role leads the experience for new starters through a structured onboarding academy and ensures all training and work instructions are accurate, current, and aligned with operational requirements. Driven by the passion to improve their customers experiences, the company continues to grow as a market leader in their industry. With a commitment to an increased presence in the market, they are accelerating their business transformation in order to reach more people, more effectively. The successful Call Centre Trainer will receive benefits including an annual bonus; 26 days holidays plus Bank Holidays; life assurance; contributory pension scheme; buy/sell holiday scheme; free onsite parking. Key Responsibilities:- 1. Deliver end-to-end training for new starters across customer service, technical support, and operations 2. Design, build, and manage a structured onboarding academy that supports consistent knowledge transfer and performance readiness
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