Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.Part time Mon to WedHours 8am - 5pm - may be flexible with hoursWeekly payParking on siteTraining providedMaternity coverModern spacious offices Job summary: To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated. You must have previous admin and customer service experience. Responsibilities:
* Answering and handling all internal customer calls appropriately. ?
* Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email. ?
* Keeping the customer informed at all times regarding the status of their enquiry.?
* Logging all enquiries onto the CRM system.?
* Data entry and processing of all orders. This includes, but is not restricted to:?
* Call-off orders?
* ‘Loose supply’ orders ?
* Returns orders ?
* Free of charge orders ?
1. Liaise with other departments to ensure Customer Service objectives are met.?
2. Escalation of formal complaints.?
3. Departmental filing as required ?
4. Ensure all administrative and reporting requirements are met according to Company policies and agreed ...