About Us We provide safe, nurturing, and stable homes for children and young people who have experienced difficult or traumatic starts in life. Our approach is therapeutic, child-centred, and trauma-informed, built on empathy, understanding, and the belief that every child deserves to feel valued, respected, and supported to reach their full potential. With homes across Suffolk and Essex, our dedicated teams deliver consistent, high-quality care through collaboration, reflection, and professionalism. Every decision we make is guided by our commitment to putting the needs of children first. As we continue to grow, we are seeking a highly organised and proactive Assistant to the Operations Team to provide vital administrative and operational support. This role plays a key part in ensuring the smooth running of our services and maintaining our high standards of care. The Role Based in our Colchester office (near Highwoods), this is a full-time, in-person position. While primarily office-based, there may be occasions where you’ll visit our homes across Suffolk and Essex to support the Operations Team — so flexibility and access to your own vehicle are essential. A company laptop and comprehensive training will be provided. This is an ideal opportunity for someone who thrives in a busy, varied environment, enjoys problem-solving, and takes pride in delivering exceptional administrative support. Key Responsibilities * Provide high-level administrative support to the Operations Team. * Manage diaries, coordinate meetings, and arrange appointments. * Take and distribute accurate meeting minutes. * Prepare and organise documents, reports, and presentations. * Handle correspondence (email, phone, written) with professionalism and confidentiality. * Participate in recruitment processes and support safer recruitment checks. * Review and update company policies and procedures. * Conduct regular DBS and DVLA checks, and monitor vehicle maintenance schedules. * Maintain accurate digital records using SharePoint and ClearCare. * Support social media, website updates, and internal newsletters. * Help coordinate travel, events, and staff engagement initiatives. Key Skills & Attributes * Excellent organisational and administrative skills. * Strong written and verbal communication. * High attention to detail and accuracy. * Ability to maintain confidentiality and handle sensitive information. * Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). * Proactive, adaptable, and able to manage changing priorities. * Understanding of HR or recruitment procedures (advantageous). Qualifications & Experience * Previous experience in an administrative or PA role (essential). * Experience within operations, HR, or recruitment (desirable). * Knowledge of DBS/DVLA compliance (preferred). * Familiarity with systems such as ClearCare and SharePoint (advantageous). Why Join Us? * Be part of a values-led organisation making a real difference in children’s lives. * Supportive, reflective, and collaborative working culture. * Opportunities for professional growth and development. * A varied, meaningful role where your skills truly matter. * Regular one-to-one check-ins to support your progress and wellbeing