Job Description What you'll be doing Join us on a 20-month programme in which you will complete a Microsoft Azure Cloud Support Specialist Level 3 apprenticeship qualification, whilst building on your technical skills, problem solving, effective communication and teamwork. You’ll receive on the job training and coaching from your line manager. Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Understand and have exposure; to all the components that make up an enterprise level cloud deployment. Learn all the proactive activities required to ensure key business systems and services are running optimally, preventing, or reducing the likelihood of, service impacting events. Assist in the diagnosis of IT problems/faults, using the required troubleshooting methodology and tools. When a cloud based, or on-premises, system fails; you will be engaged to assist in the resolution of the incident. Contribute to the team’s responsibilities in delivering proactive maintenance activities including Operating System OS Patching and Business Continuity Testing. Collaborate with other team members to support the delivery of changes to the deployed Tier 0 Infrastructure. Help your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General’s principles on the Customer Experience and Treating Customers Fairly policy. Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you’ve learnt from your training into the role Be part of a big team and develop your collaboration skills Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation